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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can't get the printer to load several documents that need

Customer Question

Good Evening, I can't get the printer to load several documents that need to be scanned to a file. I can scan a single document on the glass, but when I load the document package into the feeder, the mechanism that feeds the documents will not engage. I get the documents loaded reply on the message center.
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: yes sir, give me one minute, I have the serial number and date my IT person billed me, but will get you the model number.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I'm sorry, yes maam, oops....
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used it for a document package a few weeks ago with no issues. This part of my job is infrequent, otherwise, no problems. Let me get you the model number
JA: Anything else you want the printer expert to know before I connect you?
Customer: Office jet Pro 6968
Submitted: 8 months ago.
Category: Printers
Expert:  Kris R replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 8 months ago.


Would I be able to connect and have a look?