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Sudipto, Engineer
Category: Printers
Satisfied Customers: 5703
Experience:  DIploma in Computer Hardware
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My ink won't work in my printer it says does not recognize

Customer Question

my ink won't work in my printer it says does not recognize howdo I check if it's defetive
JA: What's the exact make and model of your printer?
Customer: wf2650
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it's a desk top pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: I bought the ink about a week ago I put it in and it doesn't work
JA: Anything else you want the printer expert to know before I connect you?
Customer: how do I check my ink supply?
Submitted: 8 months ago.
Category: Printers
Expert:  Sudipto replied 8 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 8 months ago.

If you receive this error message after replacing the cartridges then, insert the old cartridges and check, if the error message changes then, the new cartridges are defective. If you are getting the error message with running cartridges then, follow the steps below to make sure, if the cartridges are defective or not?

Remove all the cartridges from the printer.

Clean the contacts on them with a cotton swab dampened in IP alcohol.

Clean the contacts inside the printer also.

Reseat the cartridges, if you still get the error message then, unfortunately, the cartridges are defective.