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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I don't know if you can help me, i have a 24 inch epson

Customer Question

I don't know if you can help me, i have a 24 inch epson stylas pro 7900 and having problem with the black print head. The test pattern show the black head is missing line. I try the power clean serveral time and using windex.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: The printer is 4 year old and it is the Epson Stylus Pro 7900.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am running Mac 10.6.8
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just started about week and a half.
JA: Anything else you want the printer expert to know before I connect you?
Customer: If cannot be solve, can i purchase a New Head or a new printer by using the same cartiridge i'm using now?
Submitted: 6 months ago.
Category: Printers
Expert:  Syseng replied 6 months ago.


My name is David.

First, please let me know if you still need assistance with this question.