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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17683
Experience:  HNC Computing; Large format and multifunction printer expert
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It won't print duplex when specified by my application. (I

Customer Question

It won't print duplex when specified by my application. (I don't want it to print duplex all the time, just when my tax software specifies). Worked perfectly until recently. Brother MFC 8910DW
JA: What's the make/model number of your printer? How old is it?
Customer: Brother MFC 8910DW. About 18 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 7 Service Pack 2
JA: How long has this been an issue? What happened right before this popped up?
Customer: For about a month. No incident right before the change that I know of
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Electronics Pete replied 7 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 7 months ago.

Are you selecting duplex printing within the application or within printer preferences?

Can you print duplex from any other applications?

Customer: replied 7 months ago.
I just tried printing duplex from Word and it worked (by manually changing the printer preferences in Word). The application that used to print duplex is UltraTax (Thomson Reuters, in the cloud). It is set to print the file copy, but not the government or client copies, in duplex. It used to work fine. I checked the settings in UltraTax, unclicking and reclicking duplex for the file copy, but no joy. This applies to multiple years of UltraTax, not just the 2015 software, which all used to come out correctly with the file copy only in duplex.
Expert:  Electronics Pete replied 7 months ago.

Ok, so the problem is with the software you are using, and not the printer itself.

Are any updates for the UltraTax software available?

Customer: replied 7 months ago.
It is in the cloud and is continually updated by Thomson Reuters.
Expert:  Electronics Pete replied 7 months ago.

Ok, please try the following:

  1. Choose File > Print Reports.
  2. In the Print dialog, click the Reports tab.
  3. Double-click the report or profile that you want to print to move it to the Selected pane.
  4. Highlight the report in the Selected pane and then click the Options button to modify the print options.
  5. In the Options dialog, specify the Duplex printing option, then click OK to save and return to the Print dialog.
  6. Print the report and let me know if it prints in duplex?