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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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New printer. Says it is performing another task will not

Customer Question

New printer. Says it is performing another task will not print.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Pixma MG 2510 new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Only 2nd time I have tried to use it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Opened medicare forms request. tried to print form
Submitted: 6 months ago.
Category: Printers
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Please follow the below steps

turn off the printer and unplug power cord

keep the ON button on printer pressed for 10 secs

plug in power cord and turn on printer

try printing and let me know the status