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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do I scan from my Pixma MG 3620 In never would connect

Customer Question

How do I scan from my Pixma MG 3620 In never would connect wireless so I have a cable. It prints fine but I see no scan button?
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: Where do I find that information?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows !0 Printer Cannon PIXMA MG 3620
JA: How long has this been an issue? What happened right before this popped up?
Customer: When I moved and new internet started?
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Printers
Expert:  arsufi2002 replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 8 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 8 months ago.

Please try this:

Note: Make sure printer is on and is active

1: On Windows taskbar "Ask me Anything" tab type Windows Fax and scan

2: Click Windows Fax and scan when finds, This opens the application

3: On APP, click New Scan, See if it scan from all in one printer

Expert:  arsufi2002 replied 8 months ago.

If it says no scanner found, please open Windows Device Manager and see printer shows any exclamation mark over there

Please update status

Thanks

Expert:  arsufi2002 replied 8 months ago.

Didn't find you back..

Please let me know if above suggestion worked or not

Thank You