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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17939
Experience:  HNC Computing; Large format and multifunction printer expert
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My scanner will not accept paper into it... it is not

Customer Question

hello my scanner will not accept paper into it... it is not feeding
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 1 1/2 years old it is a canon image class mf 4890DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: not sure.... we scan stuff all the time tried to scan today and paper will not feed into the machine
JA: Anything else you want the printer expert to know before I connect you?
Customer: nope that's the only problem everything else seems to be working
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 8 months ago.

Are you getting an error message when you try to scan?

Can you still scan ok using the flat glass area under the lid?

Is it possible that something has got jammed in the feeder - a piece of paper, a staple, a paperclip or something else?

Could you try disconnecting the printer and holding it upside down and gently shaking it, with the help of someone else, to help dislodge anything that may be stuck in it?

Expert:  Electronics Pete replied 8 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.