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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a mx922 that quit working with my HP lap top but

Customer Question

I have a mx922 that quit working with my HP lap top but still works with my Mac The HP just tells me the printer is offline and it won't connect
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: I got it the 1st part of Oct.It is a Pavilion
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC HP Pavilion Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: when i went to use it the 31st it just would not print up until that time it worked ok
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Viet - Printer Tech replied 6 months ago.

Hi,
I'm sorry about the issue. Does your HP Pavilion PC computer have windows xp, vista, or 7, or 8, 10?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Please reply at the box below. Thank you,