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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Lexmark printer Impact S300 Series. I get the

Customer Question

I have a Lexmark printer Impact S300 Series. I get the message 'There is a problem with the printhead. Please consult user's guide.' I cannot find a solution in the guide.
JA: Can you guesstimate how old your Lexmark is? And just to clarify, what's the exact model?
Customer: I believe I purchased it in March 2015. Impact S300 series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: OOps that is 2016. I have a new Lenovo laptop PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine until I put in new ink cartridges about Dec 10th
JA: Anything else you want the printer expert to know before I connect you?
Customer: No - except I'm not a 'techy' expert
Submitted: 6 months ago.
Category: Printers
Expert:  technicalcat replied 6 months ago.

Hello, and thank you for using this service.
I will help you now.

Have you already unplugged the printer from power for at least 30 seconds, and then plugged back in?

Customer: replied 6 months ago.
no......I did that, but it still doesn't work
Expert:  technicalcat replied 6 months ago.

A remote connection would be the fastest and easiest way to fix this problem for you. I received your request, but there was a payment failure. I don't work in billing, but you can usually resolve this by using a different payment method (card).