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I need to remove pass word, canon mf624cw I have had it less

Customer Question
I need to remove pass...
I need to remove pass word
JA: What's the make/model number of your printer? How old is it?
Customer: canon mf624cw I have had it less than a year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: win7
JA: Anything else you want the printer expert to know before I connect you?
Customer: just need password *****
Submitted: 1 year ago.Category: Printers
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Answered in 21 minutes by:
1/4/2017
Technician: Michelle, Printer Expert replied 1 year ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,759
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Technician: Michelle, Printer Expert replied 1 year ago

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know what password ***** you want to remove.

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Customer reply replied 1 year ago
I set it then forgot it
Technician: Michelle, Printer Expert replied 1 year ago

is it the windows login password?

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Customer reply replied 1 year ago
the admin, im trying to access settings and network, the printers password
Technician: Michelle, Printer Expert replied 1 year ago

Is it the wifi password ***** which the printer is prompting to?

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Customer reply replied 1 year ago
This is a odd chat, I need to remove the password ***** my canon MF624cw printer (I cant get into the printer settings, ie ip address changes)
Technician: Michelle, Printer Expert replied 1 year ago

Ensure that the Printer is powered on.

2. Press the HOME button.

3. Use the Easy-Scroll Wheel or the right / left cursor button to select Settings, then press the OK button.

4. Use the Easy-Scroll Wheel or the right / left cursor button to select Device settings, then press the OK button.

5. Use the Easy-Scroll Wheel or the up / down cursor button to select LAN settings, then press the OK button.

6. Use the Easy-Scroll Wheel or the up / down cursor button to select Reset LAN settings, then press the OK button twice.

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Customer reply replied 1 year ago
let me try...
Technician: Michelle, Printer Expert replied 1 year ago

take your time

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Customer reply replied 1 year ago
my printer doesn't have the menu selection you described
Technician: Michelle, Printer Expert replied 1 year ago

does it have a home button?

does it have a touch screen?

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Customer reply replied 1 year ago
to both
Technician: Michelle, Printer Expert replied 1 year ago

Tap in the Home Screen

Tap Network settings

Tap wireless settings

Read the message that is displayed, and tap

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Technician: Michelle, Printer Expert replied 1 year ago

does your router have a WPS switch?

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Customer reply replied 1 year ago
Im hard wired, don't use wireless
Technician: Michelle, Printer Expert replied 1 year ago

usb or lan?

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Customer reply replied 1 year ago
CAT5, also when I try to access the network settings it wants my PIN (to me that's the password)
Technician: Michelle, Printer Expert replied 1 year ago

Tap in the Home Screen

Tap Network settingsTap LAN settingsonce highlighted use the arrow and look for reset lan settings. and press ok that should remove the password.
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Customer reply replied 1 year ago
Let me try>>>
Technician: Michelle, Printer Expert replied 1 year ago

ok

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Customer reply replied 1 year ago
When I select network settings it wants the PIN
Technician: Michelle, Printer Expert replied 1 year ago

try entering the router pin

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Customer reply replied 1 year ago
Can you explain
h
Customer reply replied 1 year ago
nothing has worked
Customer reply replied 1 year ago
HELLO
Customer reply replied 1 year ago
are we finished
Technician: Michelle, Printer Expert replied 1 year ago

i will open the question to other experts for the input, you will get a reply as soon one answers this question.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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