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I have an Epson xp-640 printer. I have connected it to my

Customer Question
I have an Epson xp-640...
I have an Epson xp-640 printer. I have connected it to my computer with the proper cord. However there is no communication between the two and I can't print.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: xp-640 expression premium. About three months
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS Sierra
JA: How long has this been an issue? What happened right before this popped up?
Customer: Ive not ever been able to print with this printer/.
JA: Anything else you want the printer expert to know before I connect you?
Customer: not really
Submitted: 1 year ago.Category: Printers
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Answered in 22 minutes by:
1/4/2017
Technician: Russell H., Printer and Office Tech replied 1 year ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11,715
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Try a different USB port on the computer. Then wait a minute or two to see if the computer reacts to it.

Is this an initial setup of a printer that is new, or at least new to this computer? if so, I think I can help you get this problem to a good solution, whatever the problem turns out to be.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

11,715 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

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Shefin

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Working as tech support specialist with a worldwide computer manufacturer.

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11yr exp, Comp Engg, Internet expert, Web developer, SEO

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Engineer

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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