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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I changed all the ink and now no black print, hp

Customer Question

i changed all the ink and now no black print
JA: What's the make/model number of your printer? How old is it?
Customer: hp officejetpro 6968 just bought last mont at staples
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: just started, im in the process of printing our company statements and toward the end in noticed black was not comming thru i just changed the black last week i went to the 902 xl
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just changed all the color to see if that was the issue but i am still not getting the black
Submitted: 8 months ago.
Category: Printers
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.
I will help you now.

have you tried running printhead clean operations on this printer already?

Customer: replied 8 months ago.
How do I do that
Customer: replied 8 months ago.
why should i have to pay for the answer? this is brand new and i should not need to pay anything
Expert:  technicalcat replied 8 months ago.

Sorry for any confusion. We are Justanswer, not HP. We are an independent Q&A and one-on-one technical support service. Our services are not free.