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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is configured to Mac. I have Microsoft 10 and, HP

Customer Question

Printer is configured to Mac. I have Microsoft 10 and
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP OfficeJet Pro 6970 Series new. Printer print out says it is configured for Mac I have Microsoft 10 and the printer is "hardwired" and I need wireless
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Microsoft 10 computer one month old have searched for WIA drive to make connection between computer and printer
JA: How long has this been an issue? What happened right before this popped up?
Customer: Printer would come on and print and make copies but not email printouts.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Today as I was punching the printer window the printer printed a configuration page and said printer was hardwired and for a Mac...printer 5 days
Submitted: 7 months ago.
Category: Printers
Expert:  Kamil Anwar replied 7 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks