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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Situation has not been fixed. Would you continue? New

Customer Question

Hello - situation has not been fixed. Would you continue? New Expert? Refund? Thank You -***@******.***
Submitted: 6 months ago.
Category: Printers
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

Please provide more information about the problem you are experiencing so that I can better assist you.

Type your reply below.

Thanks,
IT Miro

Customer: replied 6 months ago.
Hello - Having problems with wireless printing and am unable to set up USB printing as optional source. Have a two year old pc running windows 10.
Customer: replied 6 months ago.
I already paid for 'securely connect' on my previous session.
Expert:  IT Miro replied 6 months ago.

Have you already gone though the wireless network setup using your printer control panel?

Customer: replied 6 months ago.
Hello - Below is what I;ve already been charged .. Secure remote assistance has already been paid for.DATEORDER IDDESCRIPTIONAMOUNT/STATUS
03-Jan-2017
17012883-433
Hello - situation has not been fixed. Would you...
CA$24
Free with Membership
03-Jan-2017
17012109-113
usb connection not made JA: What's the...
CA$31 / Paid
How do I get a refund?
03-Jan-2017
17012109-113
Secure Remote Assistance
CA$26.51 / Paid
Refund >
Customer: replied 6 months ago.
I have gone through that.
Expert:  IT Miro replied 6 months ago.

If you already paid for assistance at JustAnswer and the problem remained, your options are:

1. go back to the original question page and notify the first Expert helping you that the problem remained, and that you want to continue

2. continue working with me (I am another Expert and don't know what the first Expert has tried)

Let me know what you prefer.

Customer: replied 6 months ago.
I wish to continue working with you.
Expert:  IT Miro replied 6 months ago.

OK. In that case, you may want to request a refund for the previous assistance (question page) if you already paid for it since you opened another question page (this one) that is charged separately.

Expert:  IT Miro replied 6 months ago.

Regarding the printer problem: there are two ways to set it up to work as a wireless printer:

1. using the printer control panel

2. using a USB cable for initial setup and then switch to wireless connection

Have you tried both methods?

Customer: replied 6 months ago.
I've tried both methods
Expert:  IT Miro replied 6 months ago.

May I know what happened after going through both methods? Did you receive an error message?

Expert:  IT Miro replied 6 months ago.

If the problem persists, I suggest we establish a secure remote assistance so that I can see the problem myself and help you directly. Let me know if you would like that.

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro