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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17925
Experience:  HNC Computing; Large format and multifunction printer expert
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Well this is my 2nd Canon printer. Has worked beautifully up

Customer Question

Well this is my 2nd Canon printer. Has worked beautifully up until yesterday when I tried to scan a photo to my computer. It wasn't successful so I just turned it off. Now I am trying to print today & it isn't even turning on at all.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No it has not but I have never tried to scan anything before. This is not even a year old & I have registered it.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Laptop Windows 8.1
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an issue since yesterday. Nothing happened before it popped up. Hit scan, asked if wanted it to go to document & then boom
JA: Anything else you want the printer expert to know before I connect you?
Customer: That is it in a nutshell
Submitted: 8 months ago.
Category: Printers
Expert:  Electronics Pete replied 8 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Electronics Pete replied 8 months ago.

What is the model number of the printer?

Expert:  Electronics Pete replied 8 months ago.

Please reply and let me know if you still need assistance with this.