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Epson 830 I purchased it in Switzerland, It is a Epson-830

Customer Question
Epson 830 I purchased it...
Epson 830 I purchased it in Switzerland
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: It is a Epson-830 It has 33XL in it but the information here says I need a different type. I purchased them and they don't work
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I purchased it last September when I was in Switzerland. I also purchased a replacement cartilage and then when I got back to states I could not purchase the correct ones. It is 33LX according the cartridges that I ourchased in Switzerland
JA: Anything else you want the printer expert to know before I connect you?
Customer: I just need to be able to purchase the correct cartridges
Submitted: 10 months ago.Category: Printers
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Answered in 11 minutes by:
1/3/2017
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5,457
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

First, go to the link below and confirm your printer as the same in the picture.

https://epson.com/Support/Printers/All-In-Ones/XP-Series/Epson-XP-830/s/SPT_C11CE78201#faq-7

Then, check the compatible cartridges from the link below.

https://epson.com/faq/SPT_C11CE78201~faq-285239

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Customer reply replied 10 months ago
I have purchased the 410XL, because that is what it said the printer required here, but it would not work.
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago

Hi,

Have you checked the printer in the picture? Is it the same as your printer?

Thank you.

Customer/p>
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Customer reply replied 10 months ago
I purchased a 410XL when I got back to US, but it did not fit. When I checked at Staples they said the printers from other countries require different cartridges and that was why it would not fit. Where can I purchase correct ones?
Thanks
Carolyn
Technician: Shefin, Printer and Office Equip. Specialist replied 10 months ago
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5,457
5,457 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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