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MG5420. I continue to receive the message that I have no

Customer Question
paper in the upper cassette...
MG5420. I continue to receive the message that I have no paper in the upper cassette (even though I am printing from the lower cassette) I take out the paper and refill and refit to no avail
JA: What's the make and model of the printer?
Customer: Canon MG 5420
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am using an IPad
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working fine till last time. I turned it off for a day then it worked first time after restarting then hasn't worked since then
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so. I've fairly well described the problem. Thanks
Submitted: 1 year ago.Category: Printers
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Answered in 6 hours by:
1/3/2017
Technician: Electronics Pete, Engineer replied 1 year ago
Electronics Pete
Category: Printers
Satisfied Customers: 18,948
Experience: HNC Computing; Large format and multifunction printer expert
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Technician: Electronics Pete, Engineer replied 1 year ago

What app are you printing from?

What paper source is selected on the iPad within the printer preferences?

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Technician: Electronics Pete, Engineer replied 1 year ago

Please reply and let me know if you still need assistance with this.

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Technician: Electronics Pete, Engineer replied 1 year ago

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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Electronics Pete
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18,948
18,948 Satisfied Customers
Experience: HNC Computing; Large format and multifunction printer expert

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