How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

The message reads: CANNOT FIND THE PRINTER, Epson Stylus

Customer Question

The message reads: CANNOT FIND THE PRINTER
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Epson Stylus NX430 Small-in-one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It is a MAC Air. I don't know the OS.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Yesterday. I didn't move anything. Monday I made b/w copies.
JA: Anything else you want the printer expert to know before I connect you?
Customer: Thank you. Everything is plugged in.
Submitted: 6 months ago.
Category: Printers
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

I am sorry for the problem. Please tell me if your printer is connected to your computer via USB cable or via wireless connection?

Type your reply below.

Thanks,
IT Miro