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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It wants to print to a CD/DVD, I want to print to paper,

Customer Question

It wants to print to a CD/DVD, I want to print to paper
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson XP-830 about 6 months old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just came up printed a test page OK, then loaded some label paper into casett 2 and it started trying to print to CD/DVD
JA: Anything else you want the printer expert to know before I connect you?
Customer: That's it
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

Did you remove the CD/DVD tray from the bottom cassette?

Take a look at the image that I am attaching

Customer: replied 9 months ago.
Let me try printer again
Expert:  crash2199 replied 9 months ago.

Please try again after removing the CD/DVD tray from the image that I provided to you.

Customer: replied 9 months ago.
Still wants to print to Cd/dvd
Expert:  crash2199 replied 9 months ago.

Which program are you printing from?

Customer: replied 9 months ago.
Are you there?
Expert:  crash2199 replied 9 months ago.

Which program are you printing from?

Customer: replied 9 months ago.
Anybody there?
Customer: replied 9 months ago.
Word
Expert:  crash2199 replied 9 months ago.

Which year of Word?

Expert:  crash2199 replied 9 months ago.

Would you prefer if I connect to your computer and fix it for you?

Customer: replied 9 months ago.
I tried another document and it worked, so it's something wrong with the doc
Customer: replied 9 months ago.
Bye
Expert:  crash2199 replied 9 months ago.

Okay, thank you.