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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5356
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Just bought a mg2560, same problem, photocopies, prints

Customer Question

Just bought a mg2560, same problem, photocopies, prints images from my laptop, but go to scan and it says not connected, but it is. I cant get this scanner to work at all.!! Why is it so difficult?
Submitted: 8 months ago.
Category: Printers
Expert:  Shefin replied 8 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.Customer

Customer: replied 8 months ago.
Ah, just on a side note, my email said i've now been charged the full amount, but i've not even had help yet!? Anyway, yes my laptop is an old acer xp windows 7. And yes a usb cable. Thanks.
Expert:  Shefin replied 8 months ago.

Hi,

Do you have MP navigator installed on your computer? Check desktop for MP navigator icon.

Thank you.

Customer/p>
Customer: replied 8 months ago.
No there isnt a MP navigator..
Expert:  Shefin replied 8 months ago.

Hi,

Please try the following and let me know if you are able to scan.

  1. Click the Start button, click All Programs, and then click Windows Fax and Scan.
  2. Click Scan at the bottom of the left pane.

  3. On the toolbar, click New Scan.

  4. In the New Scan dialog box, click the Profile list, and then choose Photos/Documents. The default settings for scanning a document, which you can use or change, are automatically displayed.

  5. To see how your document will appear when scanned, click Preview.

  6. Click Scan.

Thank you.

Customer/p>
Customer: replied 8 months ago.
Hi, there is no windows fax and scan..
Expert:  Shefin replied 8 months ago.

Hi,

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Customer: replied 8 months ago.
Ah look with all respect, it'll be cheaper and quicker for me to put the printer in the bin and just go out buy a better model, that actually works, this is a joke.
Expert:  Shefin replied 8 months ago.

Hi,

Are you sure that you are using Windows Fax and Scan? because Windows 7 has Windows Fax and Scan preinstalled in it.

Thank you.

Customer/p>