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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19319
Experience:  5+ years as Tech
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I installed new cartridges and nothing will print, WF3640

Customer Question

I installed new cartridges and nothing will print
JA: What's the make/model number of your printer? How old is it?
Customer: WF3640 approximately 1 yr old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I am sorry, I am hAVING TROUBLE PRINTING COPIES
JA: How long has this been an issue? What happened right before this popped up?
Customer: mY Epson SAID THE INK WAS LOW so I put in a new black cartridge. It copied one page and then the paper started coming out blank. It was still saying I needed to put new cartridges in so I ordered colored cartridges and the same thing happened again --blank pages
JA: Anything else you want the printer expert to know before I connect you?
Customer: I would like to talk in person and this is the first time I have attempted that feat. I did not grow up with technology
Submitted: 7 months ago.
Category: Printers
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

Please open the lid and remove the ink cartridges then insert them again. Please make sure they are firmly seated in the carriage and close the lid.

With the power on, please remove the power cord from the back.

Wait 2 minutes

Plug in the power cord and power it on.

Do you still have the error?

Expert:  crash2199 replied 7 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.