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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wf7610mac cannot connect my mac to my printer. It keeps

Customer Question

wf7610mac cannot connect my mac to my printer. It keeps saying it's not connected. Help please
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Epson wf7610
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac The printer is brand new
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just purchased it last Tuesday - have not been able to connect
JA: Anything else you want the printer expert to know before I connect you?
Customer: what is going on?
JA: I'm good. And you?
Customer: good, thanks
JA: Glad to hear it. How can we help?
Customer: I just purchased an Epson wf7610 printer and I can not get it to connect to my Mac
Submitted: 8 months ago.
Category: Printers
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 8 months ago.

Please tell me how you wish to connect your printer to your computer - is it via a USB cable or via wireless connection?

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IT Miro