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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11697
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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My scanner and my computer are not communicating. Metrologic

Customer Question

My scanner and my computer are not communicating.
JA: What's the make/model of your device? How old is it?
Customer: Metrologic SP 5500 Optimus S. Not sure of the age, we have had it for approx. 4 years, but it may be a reconditioned one.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I used it the first year we had it. Worked fine. This year is the first time since then. I have had my IT man work at it, and I had a tech from Intuit QB look at it remotely, neither of them could figure out the problem.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I don't think so
Submitted: 6 months ago.
Category: Printers
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 6 months ago.

This model is rechargeable and comes with a cradle to recharge. Can you verify that the battery is charging fully?

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