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Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11697
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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I have a et4550 and it is not printing the proper colors red

Customer Question

I have a et4550 and it is not printing the proper colors red comes out yellow ink levels are good
JA: What's the make/model number of your printer? How old is it?
Customer: 1 year
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc not sure os
JA: How long has this been an issue? What happened right before this popped up?
Customer: last 3 weeks
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Printers
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Customer: replied 6 months ago.
I did not get any answers regarding my problem
Customer: replied 6 months ago.
can you tell me what I need to do to resolve the problem
Expert:  Michael Hannigan replied 6 months ago.

I would do a printhead cleaning.

You can clean the print head using the control panel on your product.

1. Load a few sheets of plain paper in the product.

2. Press the up or down arrow button, select Setup, and press the OK button.

You see this screen:

3. Select Maintenance and press the OK button.

4. Press the up or down arrow button, select Print Head Cleaning, and press the OK button.

5. Press one of the Start buttons to start the cleaning cycle.

The

power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is

finished.

Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not

be able to print.

6. Press the OK button to run a nozzle check to confirm that the print head is clean

Customer: replied 6 months ago.
OK it now prints in red, but now on a excell worksheet the black lines are gone!!! Sorry but this is wierd
Expert:  Michael Hannigan replied 6 months ago.

That means the heads are not completely clean. You can run the cleaning again.

You can also run an alignment.

Are these genuine Epson cartridges?

Customer: replied 6 months ago.
Expert:  Michael Hannigan replied 6 months ago.

Did you read the first two lines of what I wrote?

Customer: replied 6 months ago.
I have left the office for the day will try again in the morning! I hope it works
Thanks
Expert:  Michael Hannigan replied 6 months ago.

Ok. Let me know!

You can do the cleaning up to three times. The reason you wouldn't want to do it more than that is that it uses ink. But as long as the symptoms improve, that means it's working.

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Happy Holidays!
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Please take a moment to rate my service 5 stars and press submit at the top of your question page so I am compensated for my time.
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Mike
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Customer: replied 6 months ago.
OK we are good! Thanks for the help!!!
Gail
Expert:  Michael Hannigan replied 6 months ago.

Please remember to click the 5 star rating and submit. Thank you!

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