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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer is not printing. Paper going out the back. MG7120, I

Customer Question

Printer is not printing. Paper going out the back.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: MG7120
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I use this for all my computers 3 qre HP. Connected to myMAC 10.6.8 operating system.
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Shefin replied 6 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

What is the exact response you are getting while trying to print?

Are you able to copy like Xerox without using the computer?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
Customer: replied 6 months ago.
NO printing, paper going out the back! Message...There is No paper in the lower cassette...Not so! Align the paper, etc.
Expert:  Shefin replied 6 months ago.

Hi,

Are you able to copy like Xerox without using the computer?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer/p>
Customer: replied 6 months ago.
Thanks for your assistance. The printer is working find. Parts had fallen behind the desk. Completely fixed.
Customer: replied 6 months ago.
Do Not need HELP!
Customer: replied 6 months ago.
No Free trial is necessary.
Expert:  Shefin replied 6 months ago.

Hi,

I am glad to hear that the issue has been resolved.

Thank you.

Customer/p>