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Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Technician
Category: Printers
Satisfied Customers: 11697
Experience:  25+ Years Experience Computers, Electronics, and Printers - HP, Canon, Xerox, Ricoh, Lexmark, Oki, Ghestner, Konica Minolta, Kyocera, Sharp
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Paper goes in just so far the printing starts but the paper

Customer Question

paper goes in just so far the printing starts but the paper won't go in all the way and there's a loud clunking noise. no paper appears to be jammd
JA: What's the make and model of the printer?
Customer: canon mg2922
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: haven't used it in several months after it stopped accepting paper. it just stopped
JA: Anything else you want the printer expert to know before I connect you?
Customer: nothing else to tell
Submitted: 6 months ago.
Category: Printers
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Expert:  Michael Hannigan replied 6 months ago.

Please try the following as an initial reset.

Turn the computer off

Turn the printer off

Disconnect the printer from computer if connected

Unplug the printer for 5 minutes.

Bring the computer completely up

Then plug in the printer.

Let me know if that changes anything