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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17908
Experience:  HNC Computing; Large format and multifunction printer expert
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Got a epson 2630 and attempting to copy and it giving a

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got a epson 2630 and attempting to copy and it giving a invalid paper source error...changed it to with boarders and still getting the error
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: brand new epson 2630
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10 PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: just sat the printer up
JA: Anything else you want the printer expert to know before I connect you?
Customer: no it works fine other wise

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

What software are you trying to print from?

Have you changed the paper size within the software, or with the printer preferences?

Customer: replied 8 months ago.
Windows 10...not seeing where I can change the settings

What software are you using in Windows 10? (e.g. Microsoft Word)

Customer: replied 8 months ago.
Just trying to get the copy function in the printer to prints fine.

Ok, so you are trying to copy directly on the machine...

There are built-in sensors that will detect the size of sheet you are trying to copy.

What size of sheet are you trying to copy from?

Customer: replied 8 months ago.
8.5 x 11...setting..bordered\Letter\Actual size

Are you using the ADF feeder or the glass tray to copy?

Customer: replied 8 months ago.

Can you copy ok using the glass?

This error usually occurs if you have 'letter' size AND 'borderless' selected at the same time.

Turn borderless off and it will work fine. YOu must do this through the LCD screen only, because it won't show in printer properties on your computer.

Customer: replied 8 months ago.
I turned with borders on and still wont work

Can you try scanning a different size page and then go back to letter?

Customer: replied 8 months ago.
Scanning a picture works fine, just placing a document in the tray and hitting copy does not work...I have attempted multiple settings

Ok, then the software appears to have gotten corrupted -

can you try updating the firmware?


Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

Customer: replied 8 months ago.
I have not had a chance to update firm ware...i will ASAP

Ok, looking forward to hearing back from you.


Customer: replied 8 months ago.
That worked

Glad to hear it worked!

Kindly take a moment to rate my service 5 stars and press submit at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.

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