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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Not my printer. I can't load my cannon camera into my new

Customer Question

Not my printer. I can't load my cannon camera into my new Hewlett Packer computer. I need help?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, this is a brand new computer. The camera is about 2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: It's a new HP PC with windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened, I tried to install the disk that came with my cannon camera and the brand new computer won't recognize the disk.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I need help
Submitted: 7 months ago.
Category: Printers
Expert:  MikeW replied 7 months ago.

Hello my name is ***** ***** I'll be happy to assist you with this. What is the model of your camera?

Expert:  MikeW replied 7 months ago.

Also Please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.

Customer: replied 7 months ago.
Cannon power shot About 2 yrs. old
Expert:  MikeW replied 7 months ago.

I need to know the exact model no. For example SX50, SX520 etc.

Customer: replied 7 months ago.
No thank you, ***** ***** I want my refund for my $5.00

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