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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY PRINTER WILL NOT CONNECT, IT IS A MG 2560, 1T IS NEW IT

Customer Question

MY PRINTER WILL NOT CONNECT, IT IS A MG 2560
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: 1T IS NEW IT IS A CANON 2560 MY OLD PRINTER WAS A 2500 AND I AM UNABLE TO CHANGE IT TO THE NEW ONE
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: RUNNING PC AND I AM USING BROADBAND DIRECT THROUGH TELSTRA
JA: How long has this been an issue? What happened right before this popped up?
Customer: MY COMPUTER CRASHED AND IT WENT BACK TO CANON 2500 WHEN I STARTED UP AGAIN
JA: Anything else you want the printer expert to know before I connect you?
Customer: PLEASE CONNECT ME
Submitted: 6 months ago.
Category: Printers
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Expert:  PC_Wizzard replied 6 months ago.

What operating system do u use?

Customer: replied 6 months ago.
Broadband through Telstra
Expert:  PC_Wizzard replied 6 months ago.

I mean the pc

Windows 7 or 8 or 10 or a Mac?

Customer: replied 6 months ago.
Windows 7
Expert:  PC_Wizzard replied 6 months ago.

Ok we need to install the drivers again

Let me get them and I will post the download link here now

Give me 2 min please

Customer: replied 6 months ago.
Thank You
Expert:  PC_Wizzard replied 6 months ago.

If you struggle I can offer a secure remote session

Expert:  PC_Wizzard replied 6 months ago.

I'm just following up if the driver worked?