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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently upgraded my internet speed and now I need to set

Customer Question

Hi... I recently upgraded my internet speed and now I need to set up my canon printer for the faster speed How?
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: My pc is a dell and is about 10 years old and my canon printer is about 6 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I don't know sorry
JA: How long has this been an issue? What happened right before this popped up?
Customer: It worked perfect until I upgraded about 1 week ago
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

Did you setup a new Wi-Fi network in the process?

Customer: replied 6 months ago.
Expert:  crash2199 replied 6 months ago.

Did you receive a new router/modem?

Customer: replied 6 months ago.
Expert:  crash2199 replied 6 months ago.

Thank you for confirming.

I tried to accept your remote assistance request but the payment failed. Usually, you will need to contact your bank to verify recent charges so I can send another request.