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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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How do i print from my e-mail to the printer, Model MX459

Customer Question

how do i print from my e-mail to the printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Model MX459 4-5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc micro 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: everything was going ok until i hit print-------nothing happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Are you able to print anything else, such as a document, a picture, a web page, etc.?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Is the printer connected to the computer with a (USB) cable? Or is the connection wireless?

Please reply at the box below. Thank you,

Customer: replied 7 months ago.
I can copy of documents & pictures from my computer but not from my e-mail
Expert:  Viet - Printer Tech replied 7 months ago.

Thank you. When you print an email, at the print dialog window, does it let you select the printer name you want? (Check if there are multiple Canon printers.)

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Printer Tech replied 7 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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