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Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It keeps saying it is offline and we don't know how to get

Customer Question

It keeps saying it is offline and we don't know how to get it back online
JA: What's the make/model number of your printer? How old is it?
Customer: Epson Workforce 3620 just bought yesterday
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Microsoft 8.1????
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working (printing) yesterday but will not let us type my boarding pass.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No we just are frustrated....
Submitted: 6 months ago.
Category: Printers
Expert:  MikeW replied 6 months ago.

Hello my name is ***** ***** I'll be happy to assist you with this. Let me know when you are ready.

Also Please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.

Expert:  MikeW replied 6 months ago.

If you don't mind I'd like to remote into your PC and take a look at the problem. Is this ok?