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MikeW
MikeW, Computer Engineer
Category: Printers
Satisfied Customers: 328
Experience:  32+ years Computer and Networking Experience
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It is on network but hp laptop will not see it. 6 months or

Customer Question

It is on network but hp laptop will not see it
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 6 months or so HP 15-ay039wm
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: first time i have tried to print with it
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Printers
Expert:  MikeW replied 9 months ago.

Hello my name is ***** ***** I can assist you with this. Since this is the first time you've used this printer on this PC, may I ask did you install the software for it?

Expert:  MikeW replied 9 months ago.

Can you tell me the model of your printer?

Customer: replied 9 months ago.
drivers are installed
epson WF-3540
Expert:  MikeW replied 9 months ago.

Do you mind if I remote into your pc and take a look?

BTW Please disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site. If I need to talk to you or do a remote assistance I'll let you know.

Customer: replied 9 months ago.
ok but i have a web page that can not be closed until it is printed called sleepyhead
Expert:  MikeW replied 9 months ago.

that's fine. I'll send you a link in a sec.

Expert:  MikeW replied 9 months ago.

Please click on the following link and follow the prompts to download and install / run the file. You can just minimize your open web pages.

http://www.justanswer.com/remotedesktop/join.aspx?Session=f016e2be-49bc-4af6-88da-50fbad2a4cd2

Expert:  MikeW replied 9 months ago.

ok