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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 24555
Experience:  Computer networking/repair. 12+ years experience.
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Replacing color cartridges and I keep getting cannot

Customer Question

replacing color cartridges and I keep getting cannot recognize the colors? Ive tried it three times, pressing until they click. any suggestions? WF2660
JA: What's the make/model number of your printer? How old is it?
Customer: WF 2660 essentially brand new
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac Os x El Capitan
JA: How long has this been an issue? What happened right before this popped up?
Customer: that I was out of ink
JA: Anything else you want the printer expert to know before I connect you?
Customer: no thank you
Submitted: 6 months ago.
Category: Printers
Expert:  Nathan replied 6 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 6 months ago.

Can you tell me the process you followed to change them?

Customer: replied 6 months ago.
Opened the package. Pressed change cartridges removed yellow tape pressed them in intil they clicked. Pressed color print button
Expert:  Nathan replied 6 months ago.

Thanks for clarifying.
Are you using genuine epson inks, or generic/refilled cartridges?

Customer: replied 6 months ago.
Epson
Expert:  Nathan replied 6 months ago.

There are a few possible causes of this issue, including a bad cartridge, internal debris/contamination, or a hardware failure (bad printhead, bad logic board, faulty sensor, etc).

What we can try are some cleaning and reset steps (if not already in place, you'll have to initiate another "cartridge change" process from the menu)

First remove all of the ink cartridges, then clean the metal electrical contacts on the back, as well as where they mate up inside the printer, using qtips and rubbing alcohol. Dry well, then reseat the cartridges.

Then reset the machine:
unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan

Expert:  Nathan replied 6 months ago.

Hello, it appears your question is still open.
Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan