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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5297
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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How do i get the ink cartridge out in order to put in a new

Customer Question

How do i get the ink cartridge out in order to put in a new one?
JA: What is the exact make and model of your printer? And what kind of cartridges are you using?
Customer: workforce W-3620. Using Epson cartridges
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS X
JA: How long has this been an issue? What happened right before this popped up?
Customer: This is the first time I have tried to change a cartridge. I just don't know the trick of releasing it.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please follow the instructions in the link below.

https://epson.com/faq/SPT_C11CD19201~faq-254061

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>