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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Wf 2660 I am trying to set up my scanner to link with my

Customer Question

wf 2660 I am trying to set up my scanner to link with my computer Pearl, I have the usb cable going to computer already so I can print from the computer to the all-in-one.
JA: What's the make/model number of your printer? How old is it?
Customer: Thanks, ***** ***** I bought it in December of 2015
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: I've never been able to get it to scan so I tried it for about the 5th time and thought I'd ask you how to get it connected.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: Printers
Expert:  Shefin replied 9 months ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Do you have Epson scan installed on your computer?

Can I access your computer remotely and check the issue?

Thank you.