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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Will not print from computer, HpCN97KC7 BP 5 years old,

Customer Question

Will not print from computer
JA: What's the make/model number of your printer? How old is it?
Customer: HpCN97KC7 BP 5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MacBook Pro OS seirra
JA: How long has this been an issue? What happened right before this popped up?
Customer: Maybe a month
JA: Anything else you want the printer expert to know before I connect you?
Customer: Had A college student change me From safari at Thanksgiving. At that time it was printing from the computer
Submitted: 7 months ago.
Category: Printers
Expert:  Shefin replied 7 months ago.


Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the exact model number of your printer? E.g. HP Photosmart C6039

May I know the operating system you are using? Is it Windows 7?

How do you connect the printer to the computer? Using USB cable?

Thank you.

Customer: replied 7 months ago.
HP Office jet J4680 all-in-one
OS Sierra
Expert:  Shefin replied 7 months ago.


How do you connect the printer to the computer? Using USB cable?

Thank you.


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