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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a Canon scanner connected to my Mac. When I ask it to

Customer Question

I have a Canon scanner connected to my Mac. When I ask it to scan a dialogue box pops up which says: "There is not enough free disk space to complete the scan." What does this mean?
Submitted: 9 months ago.
Category: Printers
Expert:  crash2199 replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 9 months ago.

On your Mac:

Go into the Apple Menu then About this Mac

Click on the Storage tab and tell me how much space is "free"

Customer: replied 9 months ago.
Thank you...it says 198 GB
Expert:  crash2199 replied 9 months ago.

Okay, so it is likely an issue with the driver/software that was installed and not the actual space on your Mac.

Which OSX do you have?

Customer: replied 9 months ago.
El Capitan 10.11.6
Expert:  crash2199 replied 9 months ago.

When you installed the scanner, did you download the drivers from Canon?

Customer: replied 9 months ago.
I probably still have the disc
Customer: replied 9 months ago.
Should I try uninstalling and reinstalling?
Expert:  crash2199 replied 9 months ago.

Yes, I was just typing out the steps on how to do that but it sounds like you know how to.

Expert:  crash2199 replied 9 months ago.

Make sure that you restart your computer in between the uninstall and install.

Customer: replied 9 months ago.
Actually, Im not sure how to uninstall so those instructions would be helpful :)
Expert:  crash2199 replied 9 months ago.
  1. Choose Apple menu > System Preferences, then click Printers & Scanners.

  2. Select the printer in the list, then click the Remove button .

Customer: replied 9 months ago.
Sounds easy enough, wish me luck!
Expert:  crash2199 replied 9 months ago.

Good luck!

Let me know how it goes after the install

Customer: replied 9 months ago.
Ummmmm....I only see my printer and I dont see a 'remove' option
Expert:  crash2199 replied 9 months ago.

The remove option is a small - (minus) sign

Customer: replied 9 months ago.
OK, got that part figured out. Since the problem scanner isn't even listed, should I just reinstall?
Expert:  crash2199 replied 9 months ago.

Restart your computer then install again

Customer: replied 9 months ago.
PS: this is weird becasue I see the scanner when I open "applications"
Customer: replied 9 months ago.
I grabbed it from Applications and throw it in the trash. Will that work for the uninstall?
Customer: replied 9 months ago.
threw
Expert:  crash2199 replied 9 months ago.

Yes, please restart your computer.