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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson Stylus Photo R320 printer. Several weeks

Customer Question

I have an Epson Stylus Photo R320 printer. Several weeks ago, the icon for it disappeared from the control panel. I am running Windows 10 on my computer. The printer worked fine until it disappeared from the control panel. The last driver update I could find for the printer was from 2012. Is my printer obsolete?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: I'm not sure how old it is. It was given to me by a friend a few years ago and she didn't have any of the paperwork for it. The model number is ***** The serial number is *****
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A PC. Windows 10, Mozilla Firefox
JA: How long has this been an issue? What happened right before this popped up?
Customer: It was working just fine and then all of a sudden, when I tried to print a document, it wouldn't print and I as I wrote, it had disappeared from the list of devices on the control panel. I don't remember when exactly this happened but I know it was before Thanksgiving. I have been trying to figure this out ever since. I can't even find my printer listed anywhere.
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 6 months ago.
Category: Printers
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?