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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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PRINTER IN "ERROR STATE". Why?. HP DeskJet 3632, P C Mic 10,

Customer Question

pRINTER IN "ERROR STATE". Why?.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: HP DeskJet 3632
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: P C Mic 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Everything worked fine last time. This is NEW!
JA: Anything else you want the printer expert to know before I connect you?
Customer: No.
Submitted: 7 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is the error message showing on the computer screen or on the printer's screen?

Is the printer connected to the computer with the (USB) cable? Or is the connection wireless?

Are you currently able to make a copy from the printer's glass (not printing from the computer)?

Please reply at the box below. Thank you,