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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Nit has an error message Oxc19a0020 saying something wrong

Customer Question

Nit has an error message Oxc19a0020 saying something wrong with printer head
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: About 1 year hp office jet pro 6830
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just stared today it just popped up change ink cartridges turn off done everything I could think of
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Printers
Expert:  Bhavik Joshi replied 6 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 6 months ago.

I looked in detail about this issue and found that this is hardware issue related to print head. You should contact HP team and ask them to resolve it /replace it :-

Contact HP Tech Support (USA) 1800(###) ###-####

Let me know if you have any followup questions on this for me.

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