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Robert M.
Robert M., Consultant
Category: Printers
Satisfied Customers: 9020
Experience:  30+ yrs. experience in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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Trying to set up my new XP-640 printer but can't get past

Customer Question

Trying to set up my new XP-640 printer but can't get past the "Turn on and Configure." As soon as I select the language an error message appears. It tells me to check and make sure I've not left any packing material, and don't think I have. So now, I'm stuck.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: It's an XP-640 Small-in-one Printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I just unloaded it from the box, so it's all new
JA: Anything else you want the printer expert to know before I connect you?
Customer: Don't think so
Submitted: 6 months ago.
Category: Printers
Expert:  Robert M. replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 6 months ago.

You probably have left packing material in there

check in the paper trays and

ESPECIALLY for small things around the printhead where the ink goes. the part that moves back and forth across the paper to print. there is usually something there that keeps it from moving back and forth in shipping.

they are easy to miss and they will flag that error immediately because it is trying to move the print head to set up the machine and it wont move.

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