Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
DO NOT try to install the ink on your own.
Open the box, remove the printer and carefully remove all the packing materials (orange and blue tape, foam strips, etc).
Plug the printer in, and carefully follow the prompts on the display screen.
Do not touch the cartridges until instructed to do so.
The printer is very specific about the installation requirements, you have to first set the language, wifi options, etc.
Do not attempt to lift the lid and install the cartridges until the display screen prompts you to do so. If you install the inks out of turn you can damage the printer beyond repair.
The setup process is very easy and straightforward if you follow all the prompts on the printer display.
Let me know if you get stuck and I'll guide you through.
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