How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Getting an error message # 6000, MB2320 Cannon Maxify, Mac -

Customer Question

Getting an error message # 6000
JA: Just to clarify, what's the exact make and model of your machine?
Customer: MB2320 Cannon Maxify
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac - only wireless use
JA: How long has this been an issue? What happened right before this popped up?
Customer: One week can't remember what exactly happened
JA: Anything else you want the printer expert to know before I connect you?
Customer: No
Submitted: 9 months ago.
Category: Printers
Expert:  Mr.Med replied 9 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 9 months ago.

First try to turn off the printer and turn it on again, if the problem persists try the following :

Remove all the ink cartridges from the printer then clean the contacts on the cartridges as well as inside the printer itself. do this with a small amount of warm water on a cotton swab until no ink comes off on the swab. If any of the other cartridges empty, leaking or bulging please replace them.

Once you have done all of that turn off the priner and unplug it for 60 seconds, Plug it back it and wait for the insert cartridges message. Insert the cartridges and check to see if the problem is still there.

Thank you

Customer: replied 9 months ago.
Did what was suggested the same error message recurs..
Expert:  Mr.Med replied 9 months ago.

it appears hardware failure issue, something is either broken or jammed inside and you need to take the printer to a repair shop

Thank you