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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The error message says to load paper (I have) and then press

Customer Question

The error message says to load paper (I have) and then press OK (I have multiple times). Now the ink door will not close.
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Canon MX472
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A Mac with OS Extended
JA: How long has this been an issue? What happened right before this popped up?
Customer: I printed early this morning. About an hour later I wanted to print a photo and it's been stubborn ever since. So about 2 hours.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Printers
Customer: replied 7 months ago.
The ink door still will not close. It always snaps shut easily but now will not. Has my printer died?
Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  crash2199 replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 7 months ago.

Do you have the main lid open while trying to close the door?

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