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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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It wont print, It is new. Envy 4520, Mac where do you find

Customer Question

It wont print
JA: What's the make/model number of your printer? How old is it?
Customer: It is new. Envy 4520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac where do you find the OS?
JA: How long has this been an issue? What happened right before this popped up?
Customer: It has been an ongoing issue. I have tried twice to get it corrected
JA: Anything else you want the printer expert to know before I connect you?
Customer: I am very frustrated and computer stupid.
Submitted: 7 months ago.
Category: Printers
Expert:  Joel Kalman replied 7 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. How is your printer connected, usb, ethernet, or wireless?

Expert:  Joel Kalman replied 7 months ago.

Please select the Apple icon in the top left corner of your screen. Then select About Mac from the menu. This will show the version of your mac operating system. We will take care of your problems together , and when we are done, you will not feel either frustrated or computer stupid.