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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Canon mp830 will not print; the lamp lights up and moves but

Customer Question

Canon mp830 will not print; the lamp lights up and moves but nothing prints to paper.
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No, started last week. The printer is at least 8 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC by ASUS, Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing happened to my knowledge. I was actually trying to print a document by placing the doc on the platen (glass). I wasn't trying to send a doc from the computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I'm not getting any error message except low ink in BK tank. That's it.
Submitted: 6 months ago.
Category: Printers
Expert:  Quiksilver07070 replied 6 months ago.

Hello, and Thank You for choosing JustAnswer.com
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Customer: replied 6 months ago.
I did not get an answer to the question.