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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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MY computer says its not reading it, Canon hold on for

Customer Question

MY computer says its not reading it
JA: What's the make/model number of your printer? How old is it?
Customer: Canon hold on for model
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac MX920 series
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a day. Had some internet issues on my apple router that was resolved
JA: Anything else you want the printer expert to know before I connect you?
Customer: I see an icon with the printer that has an orange circle with a bolt going across
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: Are we getting a technician?
Submitted: 6 months ago.
Category: Printers
Expert:  Joel Kalman replied 6 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the version of your Mac operating system? How is your printer connected, usb, ethernet, or wireless?

Customer: replied 6 months ago.
Wireless Mac desktop and laptop
Customer: replied 6 months ago.
Google Chromen
Customer: replied 6 months ago.
Any suggestions
Expert:  Joel Kalman replied 6 months ago.

Please select the Apple icon in the top left corner of the screen on your laptop and select the About Mc menu. This will give you the version of your Mac operating system.

Customer: replied 6 months ago.
Yosemite
Expert:  Joel Kalman replied 6 months ago.

I recommend that we uninstall your printer software and then reinstall your printer drivers. Please let me know when you are ready to proceed.

Expert:  Joel Kalman replied 6 months ago.

Your credit card company has blocked payment for Secure Remote Assistance. Please contact your credit card company to facilitate payment method.