How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

I cannot sync it with my Mac. It's a WP3620, Printer is new.

Customer Question

I cannot sync it with my Mac. It's a WP3620
JA: What's the make/model number of your printer? How old is it?
Customer: Printer is new. Name is***** Series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: I haven't been able to hook it up at all. Just bought the printer
JA: Anything else you want the printer expert to know before I connect you?
Customer: Thought I was going through the instructions but it won't sync with my wi-fi
Submitted: 9 months ago.
Category: Printers
Expert:  Robert M. replied 9 months ago.

Hi, I'm Robert and I'll be helping you with your printer question.

Expert:  Robert M. replied 9 months ago.

hooking up a wifi printer is a 2 step process

first you have to connect the printer to the network through the wifi

then you have to install it on the computer

at what step are you getting stuck and exactly what is happening ?