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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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The error light is blinking and there is nothing jammed in

Customer Question

The error light is blinking and there is nothing jammed in the printer and there is nothing in the print que!!
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: It is an HL- 2170W and probably at the max 3 years old!!
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC widows 8
JA: How long has this been an issue? What happened right before this popped up?
Customer: This has been an issue for about 2 weeks, but we haven't been able to use the printer during that time. We printed something and the next thing we went to print did not print and the error light began to flash!
JA: Anything else you want the printer expert to know before I connect you?
Customer: no that is it! Thank you!!
Submitted: 6 months ago.
Category: Printers
Expert:  crash2199 replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 6 months ago.

While your printer is powered on, remove the power cord from the back.

Wait 2 minutes

Plug the power cord back in and power on the printer

Do you still have the issue?